Why am I having trouble registering for an account?

The first message you will receive from Prevalent's portal is a registration e-mail.  You cannot register with the password reset link on the portal's login page. You must use the registration e-mail. 

The registration e-mail will be similar to the one pictured below and will contain a link to a registration page.  If you have not seen the registration e-mail, check your spam or forwarding inboxes:

If the registration e-mail takes you to the portal’s login page rather than the portal’s registration page, it is possible that:

1. Because registration links deactivate after your account registration is completed someone with access to your e-mail has already used the link to register a portal account.

2. Your account was deleted after the registration e-mail was sent but before you managed to click the link contained within the e-mail.

If the portal reports that the details you have entered are incorrect when completing the registration, there are several possible reasons why:

1. The portal requires you to register using the same e-mail address to which it sent the invitation e-mail and will reject attempts using other addresses.  If you want to register with another e-mail, please contact the organization that has asked you to register:

   

2. The portal requires both passwords to match before it will allow you to register:

   

3. Finally, do not forget to agree to the terms of use for end-users:

   

For more general information on registering in the portal, see our article on setting up your account.