Why is the portal not letting me reset my password?

When you request a password reset from the portal you will receive the following e-mail:

If you do not use this e-mail’s link within one hour of receiving it, the password reset process will time out and you will see the following message when you attempt to reset your password:

If this happens you should return to the login screen and click “Forgot your password?” to initiate a new password reset process: