How can I reopen scheduled surveys that have closed?

You can reopen scheduled surveys that have closed so that respondents have additional time to complete their questionnaires.  To do this:

1. Go to the “Define schedule” section:

   

2. Click the “VIEW SUBMISSIONS” button for the schedule you would like to reopen:

   

3. Click the “REOPEN” button:

   

4. Click the “END DATE” field to select a close date from the calendar:

   

5. Click the “SUBMIT” button:

   

6. Click the “CONFIRM” button to apply the new close date to the schedule:

   

7. You will now see that the schedules status has been changed from “Closed” to “In progress”

    

If you would like to extend a schedule that is still open, see our article on this subject.