Why are my scheduled surveys not being sent to respondents?

There are several possible reasons why you are not receiving surveys sent to your entity in the portal.

Firstly, each entity must have a primary responder for any of its users to receive surveys.  If there is no primary responder assigned for an entity you will not receive surveys even if you are a responder on that entity. 

Secondly, only responders can receive surveys while survey notification e-mails are only sent to primary responders because the two roles are not the same. 

If you ARE a primary responder but do NOT have the responder role on an entity you will not receive that entity’s surveys on your dashboard though you will receive the entity's e-mail notifications about those surveys.

If you ARE a responder but do NOT have the primary responder role on an entity you will receive the entity's surveys but you will not receive the entity's e-mail notifications about those surveys.

To receive both the entity's survey notification e-mails and surveys sent to the entity, you must be BOTH a primary responder and a responder on the entity.