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  1. Prevalent Support Portal
  2. Guides for Users and Administrators
  3. Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

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Common questions from users.

  • Risks FAQ
  • VTM FAQ
  • Why am I unable to see all of the portal's sections and/or features?
  • Why are my scheduled surveys not being sent to respondents?
  • How can I reopen scheduled surveys that have closed?
  • What are entities?
  • What is the difference between an internal and an external user?
  • Can a user be assigned to more than one entity?
  • Why is the portal not letting me reset my password?
  • What do the password policies mean?
  • Why am I having trouble registering for an account?
  • What should I do if I am having trouble logging in?
  • How do I reach my surveys after I register for an account?
  • Can I extend survey completion deadlines?
US: 1-877-318-7876 | UK: 01256 639 450