Frequently Asked Questions (FAQs)
Common questions from users.
- Why am I unable to see all of the portal's sections and/or features?
- Why are my scheduled surveys not being sent to respondents?
- How can I reopen scheduled surveys that have closed?
- What are entities?
- What has happened to my third-parties now that they have been replaced by entities?
- What is the difference between an internal and an external user?
- Can a user be assigned to more than one entity?
- Why is the portal not letting me reset my password?
- What do the password policies mean?
- Why am I having trouble registering for an account?
- What should I do if I am having trouble logging in?
- How do I reach my surveys after I register for an account?
- Can I extend survey completion deadlines?