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  1. Prevalent Support Portal
  2. Guides for Survey Respondents
  3. Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

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Common questions from survey respondents.

  • Why is the portal not letting me reset my password?
  • What is Prevalent and why am I receiving e-mails from them?
  • I have been notified that I have surveys to complete but I never received a registration e-mail. What should I do?
  • Why am I having trouble registering for an account?
  • What should I do if I am having trouble logging in?
  • How do I reach my surveys after I register for an account?
US: 1-877-318-7876 | UK: 01256 639 450