Vendor Triage Services help you cut through the noise of vendor monitoring alerts to focus on what truly matters. We work collaboratively with your team to establish rating criteria aligned with your organization's risk appetite, ensuring you receive only meaningful, actionable intelligence about your vendors.
Our event triage services are available in two flexible options: Snapshot Curation and Continuous Curation. These can be purchased separately or together to meet your specific needs. Keep reading to see how our Vendor Triage Services can benefit your third-party risk management program!
Snapshot Curation
Snapshot Curation provides a comprehensive, point-in-time analysis of all events identified through Vendor Threat Monitoring (VTM). Our team of analysts review your vendor monitoring data to identify false positives and highlight noteworthy events that require your attention.
Actionable Deliverables
- Initial review of all monitoring events across your vendor portfolio.
- Identification and removal of false positives.
- Priority scoring adjustments for accurate risk assessment.
- Flagging of critical events requiring immediate attention.
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Summary report of findings and recommendations.
Event Categories Reviewed
Our analysts examine multiple monitoring categories to provide comprehensive coverage.
| Business Events | Key changes including M&A, executive transitions, and strategic partnerships. |
| Breach Alerts | Confirmed data breaches and security incidents affecting your vendors. |
| Cyber Security Incidents | Recent cyber attacks, vulnerabilities, and security-related events. |
| Compliance Events | Regulatory issues, legal actions, and compliance violations. |
| Financial Indicators | Material financial changes that may impact vendor stability. |
Trusted Review
Our experienced analysts evaluate each event against established criteria.
| Relevance | Does this event directly impact the vendor and your relationship? |
| Severity | Is this a critical event requiring immediate action? |
| Accuracy | Is the information verified and from reliable sources? |
| Business Impact | Does this represent a genuine risk or significant development? |
What We Flag as Important
- Confirmed data breaches.
- Legal or regulatory action against the vendor.
- Major security incidents.
- Significant business changes (acquisitions, bankruptcy, major leadership changes).
- Emergence of politically exposed persons in leadership.
Timeline
Once monitoring is activated, events typically appear within 7 business days. As soon as the data is available, our team curates the findings and delivers results within the agreed timeframe. You’ll receive a task notification when the review is complete, along with a clear summary of our insights. This saves you valuable time and provides trusted, actionable results.
Continuous Curation
Continuous Curation provides ongoing, proactive monitoring and analysis of your vendor ecosystem. Rather than periodic reviews, you receive real-time intelligence and immediate escalation of critical events as they emerge.
Strategic Outcomes
| Proactive Alerting | Immediate notification when high-priority events occur. |
| Continuous Oversight | Ongoing monitoring and analysis, not just point-in-time snapshots. |
| Expert Triage | Dedicated analysts serve as your specialized monitoring managers. |
| Timely Escalation | Regulatory issues, legal actions, and compliance violations. |
| Focused Alerts | Only meaningful events are delivered to your team. |
Trusted Event Oversight
Our Risk Operations Center (ROC) team serves as your monitoring manager, receiving alerts when significant events occur within your vendor portfolio.
From Alert to Action
| Rapid Review | Our analysts review the event within 1 business day. |
| Validation | We verify the accuracy and relevance of the event. |
| Classification | Events are categorized based on your established risk criteria. |
| Escalation | Flagged events are escalated to your contact within 3 business days. |
| Status Tracking | All events are updated with appropriate status classifications for your records. |
Priority Event Categories
We monitor and escalate events that meet your organization's risk threshold, including:
- Confirmed data breaches affecting vendor systems or customer data.
- Legal or regulatory action taken against the vendor.
- Verified security incidents and cyber attacks.
- Major business changes (acquisitions, sales, bankruptcy proceedings).
- New politically exposed persons joining vendor leadership.
- Other criteria as defined in collaboration with your team.
Event Classification
We classify events so your team can respond with confidence and efficiency.
| Under Review | Critical events flagged for your immediate attention. |
| Informational | Events for awareness that don't require action (e.g., routine financial results). |
| Accepted | Verified events that have been reviewed with no further action needed. |
| False Positive | Events that were incorrectly identified and filtered from your view. |
Service Requirements
Snapshot Curation and Continuous Curation require an active Vendor Threat Monitoring (VTM) license.
During onboarding, our team partners with you to:
- Configure monitoring categories based on your needs.
- Establish priority levels aligned with your risk appetite.
- Designate contacts for event escalation.
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Define custom criteria for your organization's specific requirements.
Getting Started
These services are designed to maximize the value of your vendor monitoring investment by ensuring your team focuses on events that truly matter to your organization's risk posture. To learn more about Event Triage services or to add them to your existing VTM subscription, please contact your Customer Success Manager or reach out to our team for a demo.
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