Prevalent offers live support Monday through Friday, 9:00 a.m. UK time to 5:00 p.m. U.S. & Canada Eastern time. All of our help centers are reachable by phone, email or online.
US & CAN: 877-318-7876
EMEA: +44 (0)1256 639 450
EMAIL: Support@Prevalent.net
WEB FORM: support.prevalent.net/hc/en-gb/requests/new
US & CAN: 877-318-7876
EMEA: +44 (0)1256 639 450
EMAIL: Support@Prevalent.net
WEB FORM: support.prevalent.net/hc/en-gb/requests/new
Recommended Ticket Format
1. Your Company Name.
2. Instance URL .
EXAMPLE: stonehouse.prevalent.net
3. Describe issue that is occurring.
EXAMPLE: I am trying to save my Schedule after making changes in the Schedule wizard but when I click the "save" button, the loading bar stops half way and disappears, and my changes do not apply
4. Describe the expected result.
EXAMPLE: after I click "save" the loading bar flashes across the screen and then a green flag pops up to confirm that the Schedule has been updated
5. Steps required to recreate issue.
TIP: this is invaluable insight for our teams who will be investigating your issue further
2. Instance URL .
EXAMPLE: stonehouse.prevalent.net
3. Describe issue that is occurring.
EXAMPLE: I am trying to save my Schedule after making changes in the Schedule wizard but when I click the "save" button, the loading bar stops half way and disappears, and my changes do not apply
4. Describe the expected result.
EXAMPLE: after I click "save" the loading bar flashes across the screen and then a green flag pops up to confirm that the Schedule has been updated
5. Steps required to recreate issue.
TIP: this is invaluable insight for our teams who will be investigating your issue further
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