Quick Refresher: Making the Most of Your Mitratech TPRM Managed Service Tools

Visibility At Your Fingertips

As your TPRM program continues to mature, our partnership evolves alongside it. To support this growth, we want to highlight the powerful self-service tools already available within the platform. These features give you real-time visibility into your Managed Service program, helping you stay informed and in control whenever you need.
 

Stay Updated on Third Party Conversations

Our Engagement Notes, Remediation Engagement Notes, and Engagement Note Details fields capture all discussions with your third parties. Access the latest information anytime, giving you the context behind each assessment's current status.
 

Collaborative Escalations

When vendors aren’t responding or making progress on their assessments, we’ll create a task for your team to review. These tasks clearly indicate where your support is needed to re-engage vendors and keep the process moving forward.

Plan Ahead Confidently

The Next Assessment Date field displays when each vendor's re-assessment will be launched, based on the logic we've agreed on together. This helps to anticipate and manage upcoming activity and allow for an efficient re-assessment process.

Big Picture Reporting

Our ROC "Workflow" and "Remediation" Advanced Reporting dashboards bring everything together in one view, including:

• Assessment volumes and completion times.
• A consolidated snapshot of all vendors and their current status with
  supporting notes.
• Re-assessment tracking across your program.
• Risk reduction trends and forecasting.

These tools are designed to keep you in control and informed. We encourage you to explore them further with the support of our Help Centre.

Please reach out to roc@mitratech.com if you have any questions about maximizing their value.